Politique de remboursement

Refund policy

Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days from the day you receive the goods. You do not need to give a reason.

To use this right, send us an email at info@dorvex.ee within those 14 days and tell us that you are withdrawing from the purchase. Please include your order number.

Returning the item

After you have notified us, send the goods back within 14 days. The item must be in the same condition as you received it.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

Graded coins and banknotes (NGC, PCGS, PMG): opening, cracking or tampering with the certification holder removes the certified grade and substantially reduces the value of the item. In that case we will reduce the refund by the loss in value.

You pay the cost of return shipping. We strongly recommend using a tracked shipping method, because you are responsible for the parcel until it reaches us. Please pack the item carefully for the return shipment.

Refunds

We refund the purchase price and the original standard shipping cost within 14 days of receiving the returned item. The refund is made to the original payment method.

Damaged or wrong items

If the item arrives damaged, or it is not the item you ordered, contact us at info@dorvex.ee within 14 days and include photos. In this case we cover the return shipping cost.