Shipping policy
Shipping policy
Where we ship from
All orders are shipped from Tallinn, Estonia, with Omniva (Estonian Post). Every order is sent with tracking if the shipping method you choose supports it.
Other carriers (e.g. DHL, DPD) may be available on request, depending on the destination. Terms and price by agreement.
Dispatch time
Orders are dispatched within 1–3 business days after payment is received.
Delivery areas and prices
We deliver to the Baltic states (Omniva parcel machines) and to EU and international destinations. The available shipping methods and the exact price are calculated at checkout, based on your destination and the products in your cart.
Estimated delivery times
These are estimates, not guarantees:
- Baltic states: 1–3 business days
- Other EU countries: usually 3–10 business days
- Outside the EU: longer, depending on destination and customs
Packaging
Coins are packed securely for transport. Graded coins are shipped in protective packaging that keeps the certification holder safe.
Customs and import duties
For deliveries outside the European Union, the buyer is responsible for import duties, taxes, customs charges and any courier handling fees in the destination country (DAP).
Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us at info@dorvex.ee. We will open a claim with the carrier and keep you informed.
Contact
Dorvex OÜ
Kalda 32, 10912 Tallinn, Estonia
Registry code: 17393311
VAT: EE102934320
Email: info@dorvex.ee
Phone: +372 5646 3110